Terms of Service.

Effective Date: June 29, 2026  ·  Last Updated: June 29, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Cranium AI, Inc. (“Cranium,” “we,” “our,” or “us”) and govern your access to and use of our websites at cranium.ai and related properties (the “Site”) and, except where a separate written agreement applies, our SaaS platform and services (the “Services”). By accessing or using the Site or Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or Services.

1. Master Agreement Controls

If you have signed, or your organization has signed, a separate written agreement with Cranium for the Services (for example, a Master Services Agreement, Order Form, or Subscription Agreement) (a “Master Agreement”), that Master Agreement governs your use of the Services and controls over these Terms to the extent of any conflict. These Terms otherwise govern your use of the Site and any Services not covered by a Master Agreement.

2. Eligibility & Accounts

You must be at least 18 years old and able to form a binding contract to use the Site or Services. If you use them on behalf of an organization, you represent that you are authorized to bind that organization, and “you” includes that organization. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at security@cranium.ai of any unauthorized use.

3. The Services & License

Subject to these Terms (or your Master Agreement), Cranium grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Site and Services for your internal business purposes. We may modify, suspend, or discontinue all or part of the Site or Services at any time, and may set or change usage limits.

4. Acceptable Use

You agree not to, and not to permit others to:

• use the Site or Services in violation of any law or third-party right, or for any unlawful, harmful, or fraudulent purpose;
• access, probe, scan, or test the vulnerability of the Site or Services except as expressly authorized in writing, or breach or circumvent any security or authentication measures;
• introduce malware or interfere with or disrupt the integrity or performance of the Site or Services;
• reverse engineer, decompile, or attempt to derive source code, except to the extent that restriction is prohibited by law;
• copy, resell, sublicense, frame, scrape, or create derivative works from the Site or Services or their content without our permission;
• use the Site or Services to build a competing product or to train a machine-learning or AI model; or
• upload or submit content you do not have the right to share, or that is unlawful, infringing, or that contains others’ personal data without a lawful basis.

5. Your Content

You retain ownership of the data and content you submit to the Services (“Your Content”). You grant Cranium a worldwide, non-exclusive license to host, process, and use Your Content solely to provide, secure, and improve the Services and as otherwise permitted by your Master Agreement and our Privacy Policy. You are responsible for Your Content and for having all rights and consents necessary to provide it.

6. AI Features & Output

The Services use artificial intelligence and automated processing. AI-generated output may be incomplete, inaccurate, or otherwise not suitable for your purposes, and should be reviewed by a qualified human before you rely on it. Output is not legal, regulatory, security, or professional advice. You are responsible for your use of any output and for compliance with laws applicable to your use of AI. Our use of AI and your related rights are described in our AI & Automated Decision-Making Notice.

7. Intellectual Property

The Site, the Services, and all related software, content, designs, text, graphics, logos, and trademarks (including “Cranium” and the Cranium logo) are owned by Cranium or its licensors and are protected by intellectual-property laws. Except for the limited rights expressly granted here, no rights are transferred to you. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

8. Third-Party Services & Links

The Site and Services may link to or integrate with third-party websites, products, or services that we do not control. We are not responsible for third-party content, products, or practices, and your use of them is governed by their terms and policies.

9. Disclaimer of Warranties

To the maximum extent permitted by law, the Site and Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site or Services will be uninterrupted, secure, or error-free, or that any output or results will be accurate or reliable. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

10. Limitation of Liability

To the maximum extent permitted by law, Cranium and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of the Site or Services, even if advised of the possibility of such damages. Cranium’s total aggregate liability arising out of or related to these Terms or the Site will not exceed the greater of the amounts you paid to Cranium for the Site or Services giving rise to the claim in the twelve (12) months before the event, or one hundred US dollars (US$100). These limits do not apply where prohibited by law.

11. Indemnification

You will defend, indemnify, and hold harmless Cranium and its affiliates from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your use of the Site or Services, Your Content, or your breach of these Terms or violation of law or third-party rights.

12. Termination

We may suspend or terminate your access to the Site or Services at any time, with or without notice, if you breach these Terms or to protect the Site, Services, or others. You may stop using the Site at any time. Sections that by their nature should survive termination (including Sections 5–13) will survive.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Please read this section carefully — it affects how disputes are resolved. Except for claims that may be brought in small-claims court or for injunctive relief relating to intellectual property or unauthorized access, you and Cranium agree to resolve any dispute arising out of or relating to these Terms or the Site through final and binding individual arbitration administered by [JAMS / AAA — confirm] under its applicable rules, seated in [New Jersey — confirm]. You and Cranium waive any right to a jury trial and to participate in a class, collective, or representative action. If this arbitration agreement is found unenforceable, the dispute will be heard in the state or federal courts located in [Essex County, New Jersey — confirm], and you consent to their jurisdiction. [Counsel to confirm arbitration provider, seat, venue, and any consumer carve-outs — see LEGAL-REVIEW-NOTES.md.]

14. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms here with a new “Last Updated” date and, where required, provide additional notice. Your continued use of the Site after an update means you accept the revised Terms.

15. General

These Terms, together with any Master Agreement and our Privacy Policy, are the entire agreement between you and Cranium regarding the Site. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

16. Contact

Questions about these Terms? Email legal@cranium.ai or write to Cranium AI, Inc., Attn: Legal, 1200 Morris Tpke, Suite 3005, Short Hills, NJ 07078, USA.